What is Co-Browsing?
Co-browsing, also known as collaborative browsing, is a web browser and app-based solution that empowers customer support agents to collaborate with the customer’s browser in real time. The agent can view to assist and jointly navigate over the customer’s screen to guide interactively for sales or customer support assistance. Navigate and browse with assistance. Complete complex and complicated tasks easily. Increase efficiency Restrict the fields assigning controls to agents or customers to ensure compliance with the regulations.
How it works?
When the co-browsing session starts, the agent gets an accurate visual representation of the customer’s browser screen.
The support agents can assist the customer by securely co-navigating the website.
The agents can also annotate the customer’s view of the website, help to fill out forms, and even overlay documents.
Experience re-defined!
Co-browsing technology is used to engage customers interactively and give them an in-person experience during the entire process. It empowers your agents to see customers’ screens in real time and guide them through complex transactions, processes, forms, and demos.
With co-browsing solutions, you can enhance customer interactions by reducing multiple touchpoints for resolving issues.
