How It Works?
ConvoLink RemoteAssist suite focuses on applications such as assisted reality, dynamic workflow management, and online scheduling. These cutting-edge solutions combine skill-based expertise with head-mounted technologies to share real-time data and knowledge between experts and remote workers. This allows them to increase work efficiency, simplify knowledge transfer, and decrease their environmental footprint by reducing travel.
AXS brings together experts who are driven by passion, inspired by innovation, and go the extra mile, to bring you an outstanding customer experience.
RemoteAssist provides a suite that transforms how you would provide Customer Assistance and support.
Carry out Audits, Inspections as well as Training!
Multi Device
Support
Our solution runs on a wide range of smartphones, smart glasses, tablets, and laptops and can connect to multiple external video sources.
Flexible Deployment
Options
Our solution can be deployed with the same level of security as SaaS, on-premise, or on your private cloud environments.
Dedicated Assistance
& Onboarding
Benefit from a seamless onboarding process, from technical set-up and training to your first successful usage of the solution.
RemoteAssist Admin
Create and
Manage Users
Organize Users
By Team
Administrator,
Manager, User
Block or Unblock
Contacts
Monitor
Usage
Use Cases
Training
Develop skills rapidly through technology-enhanced learning.
Step-by-step instruction
Bridge the skill gap by making work instructions and checklists readily available to newcomers.
Do what I do
Improve knowledge transfer by showing a remote colleague exactly what to do and how to do it.
On-the-job training
Speed up knowledge acquisition by sharing expert experience via smart glasses or connected devices.
Skill upgrading
Provide workers with the information needed to perform their job efficiently without impacting their view.
Inspection
Ensure smart paperless inspections, performed accurately and consistently.
Quality assurance
Prevent process deviations by managing procedures and inspections digitally from any device.
Equipment inspections
Drive continuous improvements with planned and ad-hoc inspections for optimal performance.
Audits
Digital audit workflows to detect non-compliance. Record proof by taking pictures or sound.
Declaration of non-compliance
Provide deskless workers with relevant info to perform jobs effectively in real-time.
Advantages
Save Money
Onsite visits are costly. Reduce these costs by giving visual assistance.
Use Artificial Intelligence
Guide your customers through the complex process and save time and resources.
Increase Customer Satisfaction
Resolve problems faster and enable self-service by the customer.
Transfer Knowledge
Help your adjusters be more effective and efficient.
Digitalise Claims Management
Report, document, and manage support, and training easily.
No App Download
Just send out a link and start resolving problems instantly.