Smart Home
AXS Solutions is focused on providing unique and innovative technology solutions.
CASE OVERVIEW
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How It Works?
ConvoLink RemoteAssist suite focuses on applications such as assisted reality, dynamic workflow management, and online scheduling. These cutting-edge solutions combine skill-based expertise with head-mounted technologies to share real-time data and knowledge between experts and remote workers. This allows them to increase work efficiency, simplify knowledge transfer, and decrease their environmental footprint by reducing travel.
AXS brings together experts who are driven by passion, inspired by innovation, and go the extra mile, to bring you an outstanding customer experience.
RemoteAssist provides a suite that transforms how you would provide Customer Assistance and support.
Carry out Audits, Inspections as well as Training!
Multi Device Support
Our solution runs on a wide range of smartphones, smart glasses, tablets, and laptops and can connect to multiple external video sources.
Flexible deployment options
Our solution can be deployed with the same level of security as SaaS, on-premise, or on your private cloud.
Dedicated assistance & onboarding
Benefit from a seamless onboarding process, from technical set-up and training to your first successful usage of the solution.
RemoteAssist Admin
CREATE AND MANAGE USERS
ORGANIZE USERS
BY TEAM
ADMINISTRATOR, MANAGER, USER
BLOCK OR UNBLOCK CONTACTS
MONITOR USAGE
Use Cases
Training
Step-by-step instruction
Bridge the skill gap between experienced workers and newcomers by making work instructions and checklists readily available.
Do what I do
Improve knowledge transfer by showing a remote colleague exactly what to do and how to do it. Verify if he is reproducing your gestures accurately and correctly when necessary.
On-the-job training
Speed up knowledge acquisition for new workers by capturing expert experience and sharing it with trainees equipped with smart glasses or any other connected device.
Skill upgrading
Provide the deskless workers with relevant information needed to perform their job efficiently and effectively without impacting their field of view and by directing attention to where it is most needed.
Inspection
Quality assurance
Prevent process deviations and quality defects by managing procedures, work instructions, and inspections digitally from any device. Get an expert involved for immediate support using remote assistance.
Equipment inspections
Drive continuous improvements with planned and ad-hoc inspections.
Audits
Go for digital audit workflows to detect any non-compliance. Check every step, take notes, and record proof by taking pictures or recording sound and/or video to send precise descriptions to the maintenance service for a better follow-up.
Declaration of non-compliance
Provide the deskless workers with relevant information needed to perform their job efficiently and effectively without impacting their field of view and by directing attention to where it is most needed.
Advantages
Save Money
Onsite visits are costly. Reduce these costs by giving visual assistance.
Use Artificial Intelligence
Guide your customers through the complex process and save time and resources.
Increase Customer Satisfaction
Resolve problems faster and enable self-service by the customer.
Transfer Knowledge
Help your adjusters be more effective and efficient.
Digitalise Claims Management
Report, document, and manage support, and training easily.
No App Download
Just send out a link and start resolving problems.
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The Brief
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Our Approach
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The Results
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